FAQ’s

When will my parcel be shipped?

Our turn around time is 3-5 business days. Please message us if you need your parcel sooner and we will see what we can do.

 

If I choose express post will my order get packed sooner?

No we pack in the order the orders are received. Express post is just a postage method.

 

Can I combine orders?

Yes if you place a subsequent order within 2 hours use the code COMBINE at the checkout, you will get free postage on the second order and your orders will be shipped together.

If the COMBINE code is used and you only have one order, an invoice for standard shipping will be sent and your order will not be posted until this is paid.

How can I contact you?

Please contact us via email: hello@elkacreative.com.au or head to our contact us page